Support only packages
Support only packages entail the availability of expert system specialists to your organisation to assist with a variety of end-user based requirements. These include how-to assistance, troubleshooting and can even entail on-site assistance and knowledge sharing.
Support and Maintenance Agreements
Adding software maintenance services to your support contract has many benefits, chief among which is version protection and priority bug fixing. Essentially, a maintenance agreement with MineRP gives you uninterrupted access to the latest versions of the software you purchased, and the ability to obtain corrective and adaptive maintenance services from MineRP.
For Enterprise clients with SpatialDB implementations, our customised contracts are designed to fit your budget. MineRP offers a variety of volume- and priority based support contracts that can be customised so you pay only for the amount of service you intend to use.
Service Level Agreements
SLA’s are custom designed around those enterprise clients who need guaranteed performance within set performance indicators for named services. Clients entering into SLA’s with MineRP get monthly or weekly performance reports, and dedicated service level managers on top of priority attention as prescribed by the SLA service definition.
Supporting our clients around the globe is MineRP’s top priority. You can count on MineRP to provide the appropriate level of support to ensure that you make the most of your technology investment
Support Ticket Form
Log a support ticket by completing the ticket registration form
Contact your nearest MineRP office for your support needs:
MineRP produces highly technical, sophisticated software solutions, demanding skilfully designed configuration and knowledge transfer projects during implementation.
Implementation projects may be simple affairs where no formal training is required, or large scale projects covering updating of technology, processes and even organisational roles and responsibilities.
MineRP provides an eLearning training solution that can be used by a wide range of national and international clients, small and large mining operations.
Our courses include multimedia, such as audio clips, simulations and interactive step-by-step guides to keep the learner interested and to enhance the learning experience.
All our courses include an assessment, after which the learner will receive a certificate which can be downloaded.
All these courses are aimed at users, not administrators.
The following MineRP eLearning training courses are available for all users on the MineRP Learning Management System (LMS):
Available eLearning courses:
Visit our training page to see the various courses MineRP has availble in different regions or fill in the training booking form to book your seat!
Please contact your local MineRP office to discuss your training requirements:
MineRP specialises in assisting mining organisations to internalise not only technology changes but also continuous changes happening as a result of its complex environment.
We proudly attribute our excellent project delivery track-record to our dedicated project managers. MineRP combines skill and experience to bring in projects on time, to specification and within budget.
Well run organisations require well designed business processes. We can help to optimize what you have, or design processes from the ground up, based on industry knowledge and experience.
MineRP has a long history of developing and implementing risk management solutions, from health and safety to enterprise risk management solutions, we have consultants to assist with all your needs.
Multi-sourcing is the provisioning and blending of services from the optimal set of internal and external suppliers in the pursuit of organisational goals. Where multiple vendors are integrated to form a multi-sourcing solution, it is imperative to implement multi-vendor management best practice.
MineRP's multi-vendor management is based on our experience as independent systems integrator, giving us the benefit of an advanced technical knowledgebase.